At MyCliniq, we value the trust you place in us by using our platform to manage your clinic and patient operations. This Privacy Policy explains how we collect, use, disclose, store, and protect your information to ensure transparency and uphold the highest standards of data privacy and security.
We collect a range of data to deliver and improve our services:
A. Clinic and Professional Data
Clinic name, address, and registration number
Doctor and staff profiles, specializations, working hours
Services offered, pricing, and operational preferences
B. Patient Data
Full name, contact details, age, gender
Medical history, consultation records, prescriptions
Appointment history, feedback, and communication logs
Billing information and insurance data
C. Technical and Usage Data
IP address, device and browser details
Login activity, usage logs, and system performance metrics
Cookies and analytics for experience enhancement
We only use your data to support your clinical operations and ensure better service delivery:
Manage appointments, patient records, and communications
Provide personalized dashboards and relevant alerts
Generate reports, prescriptions, and billing summaries
Improve our platform through usage insights and feedback
Deliver customer support and resolve issues
Ensure compliance with healthcare and data privacy regulations
We process your information based on:
Consent when you register and use our platform
Contractual necessity to provide agreed-upon services
Legal obligations under applicable medical and data protection laws
Legitimate interest for analytics, product development, and fraud prevention
We do not sell or trade your data. Information is only shared in the following situations:
With your consent, for integrations like payment gateways or insurance APIs
With authorized employees, under strict confidentiality agreements
With service providers (e.g., cloud storage, support tools) who meet our privacy and security standards
When required by law, such as to comply with court orders or government requests
We follow robust security protocols to ensure your data is always protected:
End-to-end encryption for data at rest and in transit
Secure cloud infrastructure with firewalls and intrusion detection
Role-based access control and audit trails
Regular security audits, patching, and vulnerability assessments
24/7 monitoring to detect and prevent threats
Your data will be retained:
As long as your account is active and for ongoing services
For a reasonable period after termination for legal or operational needs
You may request deletion or export of your data at any time
Backups are retained securely and deleted upon expiration
We give you full control over your information:
Access: View all stored data, reports, and patient files
Correction: Edit inaccurate or outdated details
Deletion: Request full or partial deletion of records
Portability: Export data in a readable format upon request
Restriction/Objection: Manage permissions or stop certain uses
Our website and app use cookies to enhance your experience:
Essential cookies for login, preferences, and navigation
Analytics cookies to track user behavior and improve services
You may manage cookie settings from your browser at any time
We do not use cookies for advertising or third-party tracking.
If you access our services outside India, your data may be processed on servers located within India or other regions with adequate data protection laws. We ensure proper safeguards (e.g., standard contractual clauses) for such transfers.
Our services are intended for licensed healthcare providers. We do not knowingly collect data from individuals under 18 without parental or guardian consent. If we learn of any such data, we will delete it promptly.
We may update this policy from time to time to reflect changes in our services, technology, or legal obligations. All updates will be posted on this page with a revised effective date. We recommend reviewing it periodically.
Last updated: [30-04-2025]
If you have any questions, concerns, or requests regarding your data or this Privacy Policy, please reach out to us at:
📧 support@mycliniq.com
📍 MyCliniq HealthTech Pvt. Ltd., [Insert Company Address]